This one (via Peter Provost) surprised me: At several McDonalds restaurants in Colorado (and some elsewhere), the drive through order taker is working from a remote call center.
This is amazing. Part of me worries about the dehumanization of the concept, but another part of me has to recall the mistakes made all too often at my local fast-food locations. How much better might the experience it be if the person taking the order was more skilled at the process?
Amazing what technology enables.
