I just finished a chat with Gateway trying to find out what resolution their laptops were available in. The representative told me 1,024 x 768 and I asked if there was any other options available.

First, he or she tells me that it would require a larger display. Uh, no, just more pixels... "HP and Dell have them," I pointed out. Then, I'm told that they just 'support' that resolution, not that the display is that large - even though we have these very computers and screens at work.

I left a 'negative' review of the experience with them with the following comment:

I'm shopping for a new laptop computer. One thing I consider important for the development work I do is a lot of pixels. First, it appears that you have no more than 1,024 x 768 resolution - my three year old HP has 1,400 x 1,050. Obviously, I'm not willing to downgrade. Second, your rep didn't seem to believe higher resolution screens existed. Please view the chat log for details.

I have had a soft spot for Gateway for years... it has now hardened.