# Saturday, July 30, 2005

About a week ago, we had our fifth Dish Network DVR fail in a little over a year and a half. I know how technology can be, but I'm sorely disappointed with the results - in short, I'm looking into DIRECTV.

We have the Dish 508 and have been satisfied with it's capability. Oh sure, I've heard how much better the Guides are on other systems, but this has accomodated most of our needs. The trouble comes in that we've only averaged about six months lifespan with them.

I checked on the deal with DIRECTV and it would cost a bit more per month, but for less than <$100 (after rebate), we could have two dual-tuner DVR systems in place. In addition, they use TiVo for programming and I've heard nothing but good reviews on them.

The best that Dish could offer was either:

  1. A barely upgraded DVR (Dish510) that has no extra features except larger hard drive (we've never used ours up) for more money per month.
  2. A dual-tuner (Dish522) for $200.

I can't see it. As I said to 'Joan' at Dish, changing brands is just a lot more compelling. It makes me sad to have to do that. I want to think that they would try harder to keep a customer - heck, I offered to sign up for a year, too - but it just wasn't an option.

I may give them one last chance on Monday, but from what Joan said, the offer isn't going to change. How very disappointing.

Saturday, July 30, 2005 7:22:49 PM (Pacific Daylight Time, UTC-07:00)  #    Comments [0]Tracked by:
"Update on the Dish Network Challenges" (Rich "The Hubbins" Claussen) [Trackback]
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