As mentioned several days ago, we had our Dish Network DVR Dish 508 break down again. I suspected that I would give it one more try and contact the so-called 'Executive Office' to see if there was some flexibility possible.
As I had been told by 'Joan', I didn't have a chance.
Not only am I unimpressed and disappointed with their service on this issue, I think I've realized an other point: They don't seem to have a clue about their market!
Harsh, I know, but I got that impression when the representative said that I should, "...be sure of the deal I was getting." There was an implication that I was getting some 'special' deal from DIRECTV that I was trying to get Dish to compete with. I pointed out to him that this is the deal ($99 for the DVR and a $50 rebate) that is posted on the DIRECTV website; he seemed surprised.
Mind you, it didn't get me anywhere. Plus, DIRECTV is now offering a $100 rebate - the DVR is now free!
I happened on a good article that relates on CPR tonight. I'm sure that there were employees at Dish that wanted to make things right with me. But, instead, the company policies have given the competition a new customer.