# Tuesday, September 14, 2004

UPDATE: What a surprise... The Penton newsletters are back to their old format. I hope they come up with some sort of new concept, though. I don't mind receiving HTML versions of newsletters - I find it easier to differentiate content from ads and all - I just want the content to be in the newsletter.

I have a few favorite sites in my 'Links' toolbar of Internet Explorer. One of them is Paul Thurrott's WinInfo site. I enjoy the content provided through that site and by Paul himself.

Well, my interest in their content dropped a couple of notches this week. The email newsletters no longer provide content; just a brief paragraph introducing each story. I realize that the theory here is to drive readership to the website, but it honestly is having the opposite effect on me. I will likely be dropping several of the e-letters I receive from them, too.

Just to top it off, I went to the site to see if I could change a preference that would provide the complete content. I was unable to log in! I chose the 'I forgot my name/password' option and was told that my email address, “...was not recognized.” Excuse me? I've got at least a half dozen emails from you in my inbox addressed to that very address! The newsletter even tells me that that is the address.

Further, when I try to 'Update' my subscriber information, I receive a server error that asks me to email them information; I would think with modern technology what it is, somehow the webserver might be able to do that work and not burden the customer with it!

I hope this is just a momentary lapse of reason on their part and all will be made right in the next week or two. Please?!?

Tuesday, September 14, 2004 9:38:22 AM (Pacific Daylight Time, UTC-07:00)  #    Comments [1]